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Contact

Something wrong? Say so.

Especially if a palette came back badly — that is the kind of report that improves the tool.

Write to us

Everything below is optional except the message itself. If you leave an email address we can reply and ask for the image; if you do not, the report still gets read.

No email address? Send it anyway.

Useful things to include

  • What you expected and what you got.
  • The image, if you are able to share it. It is the only way to reproduce an extraction bug.
  • Your browser and whether you were on a phone.
  • The palette size you asked for.

Before you write

A few things that look like bugs usually are not, and the FAQ covers them: a colour that is not visibly in your image is normally the average of an edge, and near-identical swatches usually mean the palette is set too large for the image. How it works explains what the tool is actually doing, which sometimes answers the question on its own.

What happens to it

The message is stored so it can be read, and nothing else is stored with it — no image, no palette, no record of what you did on the site before writing. Privacy says the same thing at more length.